REFUND AND RESALE POLICY
WHY HAVE THIS POLICY?
It is important to clarify why Baldy Lox Boutique has a no refund and resale policy and to elucidate our position in accordance to UK Law.
It is essential that we have a duty of care for all of our clientele. Many of whom have hair loss conditions, undergoing radiotherapy or chemotherapy treatments and buy our products for medical use only. This coincides why we must make sure our products are risk free, considered safe and fit for purpose.
Many of our clients may have skin infections like Tinea capitis, more commonly referred to as ringworm and can cause significant hair loss. It is a highly contagious fungal skin infection that can appear on the scalp and can cause scaling, itching and redness in a circular pattern. Reselling a returned wig to a client who is susceptible to infection without being sanitized would be negligent and considered dangerous.
Fungal spores can live on any surface where dead skins cells are present. Sanitising a returned wig will need to be washed and dried at the hottest setting and disinfected with chemicals that will compromise the integrity of the hair piece and render the product in less quality than it should be when new.
However we do look at each individual case and may offer a full refund if the wig has not been altered in any way nor has the lace been cut. If you have specified for us to cut the lace on your behalf, this is considered a final sale as well as all bespoke and custom orders. All items must be returned in its original state with any/all accessories included. Buyer pays for all return costs. Returns are also obligated to pay a 10% restocking fee, which will be deducted from your refund as well as any returned items that may have an import customs charge from outside of the UK.
As a responsible seller and to protect the health and safety for all of our clients, we must comply to this policy in accordance to The General Product Safety Regulations 2005: Great Britain
- Please note that our company does not speak for other similar brands within the same sector.