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IMPORTANT INFORMATION

  • You'll receive an order confirmation email after purchase
  • Orders are dispatched Monday - Friday.
  • Please be aware that we are not responsible for information which has been entered incorrectly at checkout. If you have incorrectly entered your address and not contacted us to change this before the item is shipped, there will be an additional waiting period.
  • Should there be any duty to pay on your package, this is the customer’s responsibility

DELIVERY, CHARGES AND TIMESCALES

We offer free delivery worldwide. It is essential you read the information in each custom category as some processing times may differ. Most of our custom wigs have a processing time of 12-16 weeks however, our custom full lace wigs take 16-20 weeks. The processing time in some cases can change depending on the hair. Some donor’s hair may naturally take differently to hair dyes and peroxides. This can result in some delays to achieve the correct colour or shade the customer requires. Some materials are subject to availability as we only source raw materials grown from a human scalp. This can result in a shortage of donors. If this is ever the case, the customer will be notified at the earliest convenience. When a custom order or a ready to ship wig is collected by the courier, you will be notified by our customer service team via email stating the shipping information you need to track your parcel. For UK customers, delivery takes 1-2 business working day. For customers living outside of the UK, delivery may take 1-5 business working days.

UK and International orders are accepted and dispatched from the UK via DHL or Royal Mail. If no one is available at a residential or other address at the time of delivery and the parcel is too big to fit through a letter box, a card will be left with instructions on where to collect your parcel or how to rearrange delivery.

All risk in the products you order (including risk of loss and/or damage to the products) shall pass to you when they are delivered to the delivery address specified in your order. Baldy Lox Boutique shall be under no liability for any delay or failure to deliver products if the delay or failure is wholly or partly caused by circumstances beyond our control.

 

CUSTOMS & DUTIES

Will I be charged customs and import duties?

All our products are shipped with our express shipping company DHL or Royal Mail. Normally you should not be charged any extra fees as 95% of our orders arrive directly to our customers door however, we have noticed some countries are very strict & difficult with customs and may hold the parcel at the customs location. if your parcel is being held, they will contact you or us. 

Sometimes if your country decides to hold your parcel, they may decide to charge you extra to collect your parcel. You may be required to pay these when you accept delivery of the item. if you refuse to accept delivery of the items you have purchased, the courier will return the items back to Baldy Lox Boutique.

If this happens, Baldy Lox Boutique may be required to pay additional charges to the courier in respect of the cost of return including customs and import duties that were payable by you. We will recover these costs from you.