Living with a hair loss condition can be a challenging, upsetting and costly experience.

Having alopecia areata herself, our CEO/Founder Stephanie understands the importance of what a wig can do for the hair loss community. Because of this, we want to support you by offering a forever 10% off medical hair loss discount!

To be a part of our hair loss family, please email hairloss@baldyloxboutique.com following with a photo of your hair loss condition or diagnosis letter and our friendly team will contact you with your individual discount code that you can re-use at checkout whenever you decide to shop from us again! 

Strictly confidential, we understand that sharing a photo of your hair loss condition can be an upsetting task. Your privacy and trust is important to us, so keeping your personal information safe and secure remains our priority. 

Please note: Should you wish to make your order through Clear Pay, the Medical Hair Loss Discount will not be available to use. This is because Clear Pay is a separate entity and have their own terms and conditions.



VAT is levied on most goods and services provided by registered businesses in the UK and is required by law to be collected from clients within the UK. The standard rate of VAT is charged at 20%. International clients do not have to pay VAT on their purchases and can still receive our 10% off medical hair-loss discount.


VAT exemption is available to buyers in the UK who wear wigs for necessity reasons.

You can qualify to claim the VAT exemption who require wigs due to medical hair loss when you buy a wig or hairpiece for personal use from Baldy Lox Boutique. If you are someone affected by a medical hair loss condition; examples include Alopecia, Post-Operative Hair Loss, and Chemotherapy Treatment, and is confirmed by a GP, you are classed as necessity wearers.

Please note the VAT exemption only applies to the actual wigs or hairpieces. The VAT exemption does not apply to cut and colour service or any accessories. If any of the above applies to you, you are entitled to receive the VAT off the cost of your wig

How do I claim VAT relief online?

Before your purchase, fill in the VAT exemption form on this page, with all the required details, and return it back to our friendly team hairloss@baldyloxboutique.com. We will validate the information and supply a VAT free cost when you come to pay for your wig or hairpiece. Each purchase requires a new form. Please be aware that orders cannot be processed less VAT until we have had confirmation of the VAT exemption form either by post, by hand or by email, nor can a refund be issued after the order has been processed and despatched. 

Can someone fill in the details and sign on my behalf?

Yes. If the wearer is unable to sign the declaration a representative can complete and sign for the VAT exemption such as a parent, guardian, representative, doctor or other health professional.

A VAT free wig or hairpiece can be supplied to a trustee acting on that wearers behalf or a spouse, parent or guardian.

What can happen if the information is invalid?

Please ensure that the form is completed and that the details submitted are accurate. The Baldy Lox Boutique Hair Loss Support Department will validate the submission, and missing or incomplete information can delay the sale. Please note, HMRC can impose penalties for making false declarations. Making a false declaration to the HMRC is fraudulent. Please avoid this at all costs.

Can I claim VAT relief after the purchase?

No. The request for VAT exemption must be made before the purchase is completed.

How are my personal details stored & managed?

Please see our privacy policy.

If you are in any doubt as to whether you are eligible to receive goods or services zero-rated for VAT you should consult Notice 701/7 VAT reliefs for disabled people available at HMRC Helpline or contact the National Advice Service on 0300 123 1073 before requesting for the declaration form.

Baldy Lox Boutique VAT registration number: GB452753191

Please download the form below and return it to hairloss@baldyloxboutique.com