Every order is prepared with genuine care and presented in our signature luxury packaging, designed to make the moment you receive your piece feel just as special as wearing it. Your wig will arrive fully styled and ready to wear; however, as it travels safely within its box, the movement during transport can slightly soften or shift the styling. A gentle brush, shake or light restyle will quickly bring it back to its intended finish.

It is essential that you measure your head accurately prior to ordering your designer wig. It is advised to have someone to assist you to be sure of what cap size you fall into. Should you have any difficulties, or wish to have further guidance, please don't hesitate to contact info@baldyloxboutique.com

Explore Our Cap Size Chart Here - CAP SIZE CHART

Yes, If you would like to return an item you must contact us via email returns@baldyloxboutique.com within 14 working days of receiving the item. We will then provide you further instructions via email. 

It is your responsibility to ensure the safe delivery of the item and ensure the item is returned in its original condition and has not been altered. 

Exchanges will be processed subject to availability and only once the returned item has been received and inspected. You should allow a maximum of 10 working days from the day we receive the item for your exchange/refund/store credit to be processed.

NEED TO KNOW

We only accept your return/exchange/store credit if:

Has all original tags and labels attached.

Has not been worn, used or damaged. You must ensure the item has not been altered in any way i.e. lace cutting and/or modifying the wig.

Is not soiled by fake tan, makeup or hair products.

Is posted back within 28 days of receipt (We understand overseas shipping can take around 10-15 working days to reach us.)

All returns must include your return label or Order Number attached for our team to locate your initial purchase.

WHAT HAPPENS NOW

• Once we have received your return, you will receive an email notification.
• Processing of the return usually takes 10-14 working days.
• Subject to availability, exchanges will be despatched after processing and should be received by you within 2-3 working days of despatch (*Area exceptions apply).
• Refunds will be made immediately after processing and should show in your account within 10 days, depending on your bank’s timescales.
• Please allow up to 21 days to returns from overseas destination to reach us.

OTHER TERMS & CONDITIONS

• If you have specified or requested our team to cut the lace or you have cut the lace yourself on any 'Ready To Ship' or customised item/s, we cannot refund you.
• Any returns that are worn, soiled or damaged will not be accepted and may be returned to you.
• Bespoke Cap sizing are not refundable nor exchangeable.

Your designer wig is a luxury investment – and with the right care, it will remain just as stunning as the day you received it. We recommend treating your unit with the same love and attention you would give to natural hair. Use salon-quality, sulphate-free products to cleanse and hydrate the strands, and always detangle gently using a wide-tooth comb or wig brush, starting from the ends and working your way up.

Washing should be kept to a minimum to preserve the integrity and longevity of the hair – we suggest washing only when absolutely necessary, such as when there's noticeable product build-up or a loss of movement. 

When not in use, store your unit in your BLB wig bag and gift box provided or on a wig stand/mannequin head to maintain its shape and style. Avoid excessive heat styling, and always use a heat protectant when applying any hot tools.

For our clients navigating hair loss, we understand that caring for a wig may feel new or even overwhelming at first – but you’re never alone. We’re here to guide you through every step, ensuring your unit remains soft, sleek, and full of life. With consistent care and our ongoing support, your designer wig will continue to enhance your beauty and confidence for many months to come.

Visit Our Hair Care Bible Here

Length is measured from the nape down.